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Who should attend?

  • Those who hope to become a video conference associate

  • Those who hope to obtain HCIA-VC certificate

 

Pre-requisites:

  • A general familiarity with PC operation system

  • A basic understanding of computer technology

HCNA VC Certification:

  • H11-851-ENU  -   HCIA-VC (Huawei Certified ICT Associate -Video Conference)

Course Objectives

On completion of this program, the participants will be able to:

  • Describe enterprise communication concepts

  • Describe contact center concepts and development history

  • Describe Multimedia Contact Center services

  • Describe Huawei eSpace Contact Center Solution

  • Describe Huawei eSpace Contact Center architecture

  • Describe Huawei eSpace Contact Center devices portfolio and single products

  • Operation Huawei eSpace Contact Center monitoring and QC

  • Analyze Contact Center network architecture

  • Implement UAP series gateway operation and configuration

  • Analyze Contact Center fundamental routing policy

  • Describe Huawei CTI principle

  • Implement agent service commissioning

  • Describe Huawei IVR principle

  • Implement automatic service commissioning

  • Describe Huawei Multimedia Contact Center function and principle

  • Describe Huawei Outbound system principle

  • Describe Huawei Outbound platform policy

  • Describe Huawei Contact Center report system architecture

  • Describe flow of original data to database

  • Operate Huawei Contact Center report

  • Describe Huawei Conference Recording principle

  • Describe Huawei Soft Phone Recording principle

  • Describe Huawei 3rd Party Recording integration principle

  • Describe Huawei screen recording system principle

  • Use Huawei Screen Recording System

  • Use Huawei WEB QC console

  • Use Huawei WEB monitoring console

  • Describe Contact Center development trend and cloud Contact Center

Course Content

  • Video Conference System Overview

  • TP Product Introduction

  • HD Series Video Conference Terminal

  • Multipoint Control Unit (MCU)

  • Huawei SMC1.0 System Introduction

  • Huawei SMC2.0 System Introduction

Course dates - Registration

 = guaranteed date